Frequently Asked Questions

1. How do I book?
To book with Clane Bouncy Castles, you can check availability and book online via our website – click on to the left of your screen "Check Availability & Book On-Line Now". Alternatively you can email your booking request to clanecastlehire@hotmail.com or give us a call at 087 2801359.

2. How much notice do I need to give you for a booking?
You can book anytime, however we recommend to book as early as possible to avoid disappointment, especially if you have preference over a particular inflatable and date

3. How much does it cost?
At Clane Bouncy Castles we aim to give you the best value for money - we give discounts regularly so please call us to discuss 'discounts of the month'

4. What do the prices include?
All prices include delivery on the day at a specified time to suit the customer, installation of the inflatable by our professional team and collection of the inflatable on the same day. We also provide our customers with extension cables and safety mats free of charge.

5. How do I pay?
Most people choose to pay the balance via cash on delivery. Inflatables will not be set-up in your garden without payment first.

6. What are the Delivery and Collection Times?
Standard delivery times are between 9am and 12noon on the hire date. Collections commence at 7pm on the hire date. The minimum amount of time you will have your inflatable for is 7 hours. Extended hire periods are available for a nominal fee subject to availability. However, we are flexible and will try to cater for your requirements as best we can.

7. What if I need to cancel?
If for any reason you need to cancel please contact us as soon as possible to confirm the same.

The latest you can cancel is 8pm in evening before the hire date, any products cancelled after this time will be liable for the full hire cost.

8. What happens in the case of inclement weather conditions?
Safety is number one priority at Clane Bouncy Castles and we will not hire out any inflatables if we deem the weather conditions to be unsafe. The majority of our inflatables have a built in shower cover so they can still be used in showery conditions. Inflatables should not be used in very heavy rain due to safety reasons. However, windy conditions are the biggest factor in preventing the installations of inflatables. If the winds are too strong or if high winds are forecast, in this instance we have no other choice but to postpone the booking – this is for safety reasons.

9. What sort of surface do you need for the inflatable?
Inflatables situated outdoors need to be setup on a flat surface preferably a grassy area where the unit can be staked down. When it is not possible to stake the inflatable down we can use heavy sand bags. The area must be clear of sharp objects such as rocks, not muddy or covered in dog’s mess. However, it is assumed that all inflatables will be setup on grass at time of booking – it is up to the customer to inform us otherwise, if the inflatable is not going on grass then we need to bring sandbags and these are not carried in the van as standard. We reserve the right to cancel the booking and not install our equipment on unsuitable ground.

10. Can you set up on concrete / driveways / decking?
Yes, we can set up our inflatables on grass/tarmac/concrete/decking. We use our clip-on sand-bags to weight the inflatables in this instance, extra safety mats and ground sheets to protect the underneath of the inflatable and the users. If the inflatable is to be installed on grass/tarmac/concrete/decking, we need to be notified of this at the time of booking so that we can bring the necessary equipment to your house to set up the inflatable safely.

11. Can the bouncy castle be set up on a slope?
No, this is not possible however if it is a very slight grass slope it may be ok, you will need to discuss this with us prior to the booking.

12. How much access space is needed?
We need a minimum of 3ft wide clear access to deliver most castles. However, some products such as bouncy slides, obstacle courses and various others will require more than a 3ft wide clear access – if you are in any doubt about the size of the access to your garden the onus is on the customer to notify us at time of booking. Please note, it is not possible to lift inflatable over garden walls etc.

You will need to allow a minimum of 4 feet at the front and rear of the inflatable and 2 feet either side of the inflatable - this is to meet safety regulations. Please note that the inflatables cannot be touching any walls, fencing, garden buildings etc... As these will damage the inflatables.

13. Can you deliver with no side entrance and take castle through the house?
Yes, but only a selected number of inflatables will be small enough to fit through a regular house door. If the only access to your garden is via your house you can call us and we can recommend the most suitable inflatable.

14. How long does it take to set up/inflate/deflate/pack up the inflatable?
The inflatables take approx. 15 minutes to set up and 20 minutes to pack up by our efficient team. However this is only an estimate, times may vary depending on which inflatable you hire as larger units and multiple hires may take longer.

15. When I hire an inflatable is there anything I need to provide?
We supply all the equipment you will need for the inflatable, you will need to provide a mains 13amp socket power supply (a regular household socket) within 10 metres of the proposed location of the inflatable. If you have queries regarding power supply please contact us.

16. Can different age groups use the inflatable at any given time?
We would not recommend mixing different age groups at any given time on an inflatable – it is recommended to keep age groups segregated to avoid injury.

17. Are your units clean and do they meet latest safety standards?
Yes. All our inflatables are clean and are compliant with the latest EU safety regulations. We are committed to making sure that your children are playing in a clean, healthy, and safe environment.

18. Is it expensive to run an inflatable for a day?
Not really, usually around €2.00 per day per inflatable. Some inflatable such as Obstacle Courses require two inflation fans and would cost approx. €4.00 per day to operate. It is important to remember that the inflation fan is kept running all day.

19. Are you insured?
Yes. We are fully insured for public liability cover (including licenced premises). However, you will be required to sign a disclaimer upon arrival on setting up your inflatable. Please note that all users are using the equipment at their own risk. The person(s) or organisation(s) hiring the equipment will be liable for any damage or injury occurring from or as a result of use, misuse or reckless use. We cannot accept responsibility for any injury caused to anyone using the equipment.